Our Objectives & Promises in Professional Service
Since 1990, Pro-Technic Machinery has been dedicated to providing high-quality machinery and professional service to the industry. From mainly provide service to HK industry in the past, to nowaday having branch office and service centers all over mainland China, In 28 years, we have been growth with industry together. In the past 10 years, we overcome such changes as the global economic downturn, the financial tsunami, rising domestic production costs, the northward shift of manufacturing industries and industrial and economic restructuring. Our after-sales service team has also transformed from after-sales service to large-scale Professional engineering team.
Services Team
From only have few after-sales service personnel to present, Our Engineering Department has expended to have over 180 professionals to provide services to customers, of which more than 140 Engineers, is the largest after-sales service team. Through our professional knowledge, technology, and experienced team of professionals, to provide our customers with quality and efficient Post-sales service.
Solution Center
Our China headquarter, Pro-Technic Complex, was setup on 2011 at Chang An, Dogguan. to centralize resource for offering best service and other value-added service to our customer. The Solution Center not only exhibit different kind of the machines for the customer’s visit, but also provide the technical analysis, training, technical exchange and seminars etc. Afterward, we established other 3 solution center in Suzhou, Chongqing and Beijing in 2012, 2016 and 2017 representatively. It cover 4 major district of China to provide excellent service for customer.
Private Show and Seminar
We hold the Private Show and Seminar in Mainland China yearly to provide the latest product, information, techniques etc. to our customer, let they can get latest industry news and provide the technical sharing platform to the customers
Customer Service Center
In addition, we have the professional and polite the customer Service Officer to serve our Customer, we also set up the service hotline for our customer. No matter you are staying in HK or Mainland China, you can utilize our service hotline to contact us. We can provide the high quality service to you immediately.
Customer Service Center
00852-24282728
main@polywell.hk
Unit 3809, Tower II Level 38 Metroplaza, 223 Hing Fong Road, Kwai Chung, Hong Kong.
0769-8538 9898
63-1,East Zhen’an Road,Xiaobian, Chang An Town, Dongguan, GuangDong Province
010-6518 3818
bj@polywell.hk
Unit 101, No.1 Building,No.12 Kechuang 13th Street,BDA,Beijing, China
023-6293 3030
bj@polywell.hk
Shop No. 46, No. 55, Huilong Road, Nan’an District, Chongqing, China
(020) 3887 9838/ 3887 9189
gzoffice@protechnic.com.cn
Room 1601, Nanfang Securities Building, 140-148 Tiyu East Road, Guangzhou
(021)5879 6829-30 / 5879 7929
sh@polywell.hk
Rm 1605, Zhongdian Mansion, No. 1029, NanQuan Road (N), Lujiazui Pudong, Shanghai
(021)5879 6829-30 / 5879 7929
sh@polywell.hk
Rm 1605, Zhongdian Mansion, No. 1029, NanQuan Road (N), Lujiazui Pudong, Shanghai
(029)8720 3112 / 8720 3116
prc_info@polywell.hk
Room 611, Block C, Vanke Jinyu International, the Intersection of Keji 3rd Road and Gaoxin 1st Road, Yanta District, Xi’an City
(0512) 6933 6822
sh@polywell.hk
1/F, 2/F, Block No. 3, 2 Loudong Road,Weiting Subarea, Suzhou Industrial Park,Suzhou City,Jiangsu Province
(0577)8989 0272 / 8891 9676
sh@polywell.hk
Room 501, Unit No.1, Building No.2, Zhong Yang Hua Fu, Tangxia Town, Ruian, Wenzhou City, Zhejiang
(0532)8401 2909 (0532)8401 2910
prc_info@polywell.hk
Rm.302B,Yanshine Century Business Center,No.298,Chongqing South Road,Sifang Zone, Qingdao City,Shandong Province,China
0574-87269470 0574-87269260
Room A16, 29 Floor,Zhongnongxin Mansion,181 Zhongshan Road(E),Haishu District, Ningbo City,Zhejiang Province
(022) 2433 5362 / 2433 5363
tjoffice@protechnic.com.cn
Rm.12B09 Bohai Chuangzhi Building,No.42 Xinkai Road,Hedong District,Tianjin, PRC 300011
(0755) 8296 6688
Rm 2006, 20/F, Block A, United Plaza, No. 5022 Binhe Road, Futian District, Shenzhen, China
027-87737318
Room 1107, Building 1, Qingao Dushi Shangchao,Shengguandu, Longyang Avenue, Hanyang District, Wuhan City, Hubei Province.(At the intersection of Longyang Avenue and Sixin South Road)
025-87166772
Room 1518,Block 2, Golden Wheel New Metro,NO.1118, Shuanglong Avenue,Jiangning District,Nanjing City,Jiangsu Province,China
028 – 61961030
cdoffice@protechnic.com.cn
Room 1106, Unit 1, Block 3, No. 19, Wanke North Street, Chenghua District, Chengdu City,
After Sales Services
We provide the variety after-sale service to our customer such as machine installation, application and training, machine repair and problem diagnosis, service seminar, preventive maintenance and customer visit etc., Our purpose is to provide the comprehensive after-sale service for our customer.
Machine Installation
We provide the comprehensive installation service to our customer. From the Pre-installation, we provide the preparation information to the customer. After the machine is arrived, we will assign engineer to do the installation and machine accuracy test.
Corrective Maintenance
The Corrective maintenance service is an one of our major service, its includes the emergency repair, problem diagnosis, parts purchasing or replacement, and PCB board repair etc.. Our target is to help the customer restore the machine as soon as possible, So that they can minimize the lost during the down time.
Preventive Maintenance
This type of service provide the periodic machine maintenance and checking to the customer, it can ensure the machine performance is maintained at the good level. Besides, the periodic maintenance and checking can reduce the down time, and also increase the efficiency and machine is life.
Machinery and equipment overhaul and upgrade services
While machinery and equipment are used for 10 years or more, it is inevitable that the performance of equipment will deteriorate due to the aging of mechanical or electronic parts; or can not find replacing parts to repaired due to obsolete parts. Therefore, we provide overhaul and upgrade service to our customers. Through the large-scale equipment maintenance or system upgrade service, we can restore the appropriate precision and level of equipment to extend the machine’s life and enhance the production efficiency.
Service seminar
We hold the service seminar in our Dongguan Service Center yearly. We offer over 10 seminars to our customer (such as Machining Center, Calibration system etc.), So that they can get the basic maintenance information and other latest information. In average, we have over 300 persons to attend our service seminars per year.
Our purpose is to enhance and equip the daily maintenance and basic maintenance knowledge to the customer, so they can do it by themselves. It is the effective method to reduce the machine down time and improve the efficiency. All of the seminars are free of charge, we welcome to all customers to attend our service seminar.
Manufacturer professional training and supporting
We not only have the great service team to serve our customer, but also we have the great technical back up from the Manufacturer. We often assign our engineer to manufacturer to learn the latest technique, technology, and enhance our communication and sharing, let maintain the good partnership between others
Spindle repair center
The cost of spindle replacement or repair by the manufacturer is costly, Thus, our company established a spindle repair center at “Pro-Technic Complex”, located in Chang An, Dongguan, to provide customers with professional, efficient and inexpensive spindle repair services to reduce customers’ costs caused, meanwhile shorten the maintenance time, and reduce the loss caused by downtime. Since 2010, more than 700 spindles of different models have been repaired, saving customers a lot of time and money.
Electronic maintenance workshop
Due to the cost of the electronic parts or circuit board repair is costly or already obsolete, so we set up an electronic maintenance workshop at Dongguan Changan Pro-Technic Complex, since 2009, we have handled more than 1,800 electronic component repair cases for more than 900 customers. We provide professional, efficient and low cost repair services to our customers.